FAQ

General Questions

1My discount code is not working, what do I do?
We are sorry you are having trouble checking out, please note that some discount codes require users to create an account on the site and be logged in upon check out to utilize the discount code.
2How can I pay for my order?
We accept Visa, MasterCard, Discover, and American Express. We also accept payment via PayPal.
3How long will it take me to get my order?
For standard shipping, you should receive your order within 4-5 business days.
4Can I cancel or change my order?
We begin processing orders as soon as they are placed, for this reason we are unable to cancel or make changes to orders. Returns can be initiated through our returns page.
5Can I exchange my order?
We do not offer exchanges at this time. If you’d like to make an exchange, simply return the unused goods back to us using our returns page and make a new purchase for the item or items you want through our site.
6How do I return my order?
Returns are accepted for all items within 30 days of purchase. Please visit our returns page to initiate the returns process.
7What do I do if my order is damaged?
We are so sorry to hear that your order arrived in less than pristine condition! Please let us make it right. Our customer service team will be more than happy to assist with processing a replacement order or issuing a refund. You may contact our customer service team here or through our "help" button below.